FAQ Regarding The Products
Do you have eggless Varieties?
Yes. The menu comes with Egg/ Eggless option where ever it is applicable
How do I store the products once I receive them?
Each product has a separate storage condition. The Shelf life and storage Conditions of the item are given in each item’s menu description. In terms of Cake we recommend to bring the product to room temperature if stored in Refrigerator for a good eating experience.
Do you make Refined sugar free, Gluten free and Vegan products?
Yes. Check out our Delicious Guilt-free Menu.
Are the products Gluten free, Dairy free, Nut free?
The allergens present in a product varies and The allergen information of a product is given in the menu description of each item .
Do you provide any cutlery like plates, spoons along with cakes?
We don’t provide Plates and Spoon. However, we do provide a magic candle and knife for your celebrations.
What all your products are travel friendly?
We do have some travel friendly products. Kindly reach us through WhatsApp for further details.
How many people does your cake serve?
The serving no. depend upon the size and weight of the cake.
Petit cake – 4- 5 serving
750 g – 5-7 serving
1 Kg – 8 – 10 serving and so on
FAQ Regarding Shipping, Payment And Orders
Where is your store located, can I place order through website and come pick up the order?
Our store is Located in Sterling road, Nungambakam. We do have Self-pick up option and can be opted while ordering through website.
How much time prior to delivery should I order the cake?
We recommend placing the orders for customized caked 24- 48 hours prior. For standardized design a minimum of 4 hours is sufficient.
What time can I expect delivery?
We provide three delivery time slots, 10.00 am to 1.00 pm, 1.00 pm to 4.00 pm and 4. 00 pm to 8.00 pm. In case of delivery status, please free call to 7200285707
How can I cancel my order?
You can cancel the order by contacting us to 7358666225 or through our website. However, we recommend to go through our cancellation policy before cancelling an order.
How can I Pay for my order?
You can pay on the website using the following methods: Debit Card, Credit Card- Mastercard, UPI etc.
How many days will it take to process a refund?
Refunds will only be credited to the original source of payment & will take 2 to 4 business days to process.
Can I Customize my order?
We will be able to adhere to special requests or customize our products based on the menu we have at the time. WhatsApp us at 7358666225 to know the details.
Do you take Party/ Bulk/ Corporate order?
Yes, we do! Ping us on WhatsApp (7358666225) to know further.
Do you deliver to our Location?
Our delivery is within 30 kms from our central kitchen at Nungambakam. However, you can check the availability by entering your pin code while ordering.
Which days of the week do you deliver?
We deliver throughout the week. However, in case of any circumstances, we will inform in prior.
How much does shipping cost?
Shipping cost varies according to the location entered which can be checked at Checkout.
Is it possible to prepone or postpone the order in case of any emergency?
We might be able to prepone or postpone the order provided it was notified to us prior 24 hours of the delivery date. However, whether to accept the request or not is subjected to management.
Is it possible to change the delivery location after placing the order?
It is possible to change the delivery location under certain circumstances and will be subjected to a different delivery charge which the customer has to pay. However, whether to accept the request or not is subjected to management.
Is it possible to track the order status online?
It is not possible to track the order status online, however it can be enquired by calling us to 7200285707.
As I am regular customer, can I get a discount?
As of now, we don’t offer discounts for regular customers. However, it can be enquired with us and a discount may/ may not be granted which is subjected to the management decision.
